January 28, 2014
I just read that McDonald’s is having problems with people buying a small purchase, such as a cup of coffee, and then camping out for hours with laptops to take advantage of the free Wi-Fi. These cost-conscious loungers take up the space that might be used by people actually buying real meals, and are cutting into business profits.
What to do, what to do? How do you balance the concept of “The customer is always right” with the need to actually make money?
Has anybody thought of the obvious solution?