November 22, 2025
I’ve made 2 people very happy lately, quite by accident.
How did I do it? I pronounced their names correctly.
In both cases, I was in phone conversations at work with people I’d never met. They were American, but their names were from other cultures.
In both cases, after the call was finished, the person sent an email thanking me for pronouncing their name correctly. I had never realized before what a difference it could make. (After all, Jean Luc Picard went all those seasons of TNG without ever pronouncing a non-Federation name correctly, so it seemed like it was the norm just to Anglicize every name you came across.)
But once the second person mentioned it, I said, “Yeah, it must be murder to never have your name pronounced correctly.”
So, if you’re looking for an easy way to spread goodwill, listen to the name of the person you’re talking to, and try to replicate it. It means a lot.