February 6, 2013
In August 2011 I broke our microwave. Now (a few months past the warranty expiration) our replacement microwave has broken door latches. I looked up online how to fix them, and it is apparently a big problem with Samsung microwaves.
I can’t imagine why nobody’s filed a class-action lawsuit. On TV it’s easy—you just walk into a lawyer’s office and boom! 50 minutes later (plus commercials) you have a multi-million dollar settlement.
The customer service person at Samsung offered two possibilities for the excessive number of broken door latches:
Option 1: Excessive heat can damage the latches.
I pointed out that microwaves are supposed to get hot. So shouldn't Samsung be working on a way to fix this issue?
I then was offered Option 2: Closing the door hard can damage the latches.
It’s not really a slammable door, so that wasn’t a good guess either.
Anyway, we’re replacing our microwave and I’m composing letters to Samsung.