February 6,
2013
In August 2011 I broke our microwave. Now (a few months past
the warranty expiration) our replacement microwave has broken door latches. I looked
up online how to fix them, and it is apparently a big problem with Samsung
microwaves.
I can’t imagine why nobody’s filed a class-action lawsuit.
On TV it’s easy—you just walk into a lawyer’s office and boom! 50 minutes later
(plus commercials) you have a multi-million dollar settlement.
The customer service person at Samsung offered two possibilities
for the excessive number of broken door latches:
Option 1: Excessive heat can damage the
latches.
I pointed out that microwaves are supposed to get hot. So shouldn't Samsung be working on a way to fix this issue?
I then was offered Option 2: Closing the door hard can
damage the latches.
It’s not really a slammable door, so that wasn’t a good
guess either.
Anyway, we’re replacing our microwave and I’m composing
letters to Samsung.
2 comments:
Good luck with the letter. You may get a 25.00 coupon toward your next purchase.
Huh. That's way more optimistic than I was expecting.
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