September 23, 2022
Making fun of a guest with a Chinese name; Sleeping While Black—these are two instances of hotel harassment that I’ve written about recently. In both cases, the guests asked management for an apology; the management came up with excuses, instead.
What beats me is why hotels put up with this behavior from their employees. It’s gotta be bad for business.
Besides, the hospitality industry should be policing itself and making sure that its workers are trained to treat everyone with respect. Tourism organizations should be doing the same thing: Verifiable complaints should lower a hotel’s rating in the tourist guide; it’s making the city less desirable for tourists. If the owner belongs to a hospitality organization, the organization should fine the company for “conduct unbecoming” or something.
Their hearts might not be in the right place, but you can bet that they’re in their wallets.
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